Privacy Policy

At ThePokies33 Casino, your privacy matters. We’re committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This Privacy Policy outlines your rights and our responsibilities under applicable data protection laws.

Who We Are

ThePokies33 Casino is licensed and regulated under the laws of Curaçao. Our platform offers real-money gaming services to players in supported jurisdictions, and we take data protection seriously across all markets where we operate.

Acceptance of This Policy

By using our website and services, you agree to this Privacy Policy. If you do not agree, please refrain from using the site. We may update this policy from time to time, and continued use implies acceptance of any changes.

What We Collect

We may collect the following types of personal data:

Account Data: Full name, date of birth, email, phone number, username, and password.
Identity Verification: Government-issued ID, proof of address, payment method details.
Transactional Data: Deposit and withdrawal history, bonus claims, gameplay logs.
Communication Records: Emails, chat logs, support tickets, or phone call records.
Technical Data: IP address, browser type, device information, geolocation, and cookies.

Why We Use Your Data

Your personal data is used to:

Open and manage your casino account.
Process payments and fulfill transactions.
Verify your identity and comply with legal obligations.
Prevent fraud, money laundering, or unauthorized activity.
Improve the functionality and security of our website.
Send marketing and promotional messages (with your consent).
Fulfill contractual and regulatory obligations.

Marketing and Communication

With your permission, we may contact you with news, promotions, and bonus offers. You can manage your preferences or opt out anytime through:

Your account settings.
The unsubscribe link in our emails.
Contacting customer support.

We do not spam. Our communications aim to enhance your gaming experience.

We do not sell your personal data. We may share it only when necessary:

With affiliated companies: For operational purposes.
With payment providers: To handle deposits, withdrawals, and fraud checks.
With service vendors: Who support us in IT, analytics, KYC verification, or customer service.
With regulators or authorities: When required by law or gaming license terms.

All third parties are subject to strict confidentiality agreements and data protection obligations.

Data Security

We implement advanced encryption, firewalls, and secure access protocols to keep your information safe. Internal access to your data is restricted to authorized personnel only. All activities involving personal data are logged and monitored.

Data Retention

We retain your data only as long as needed for legal and operational purposes, including:

A minimum of 5 years after account closure (as required by AML laws).
Longer periods where applicable by regulatory authorities.

When data is no longer required, it is securely deleted or anonymized.

Cookies and Tracking

ThePokies33 Casino uses cookies and similar technologies to:

Improve site navigation and performance.
Analyze user behavior and site traffic.
Personalize content and promotions.

You can control cookie settings through your browser, but disabling them may affect your site experience.

Your Rights

Depending on your location, you may have the right to:

Access your personal data.
Correct inaccurate or incomplete data.
Delete your data (subject to legal limitations).
Object to or restrict data processing.
Withdraw marketing consent at any time.

To exercise your rights, contact our Data Protection Officer (DPO) at [email protected].

Jurisdiction and Compliance

This Privacy Policy is governed by the laws of Curaçao and complies with relevant international data protection standards, including GDPR (where applicable).